Grievance Redressal Policy

Jignsid.com – Grievance Redressal Policy

At Jignsid.com, customer satisfaction is our top priority. We are committed to resolving any concerns, complaints, or issues in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines how customers can reach us and how their grievances will be addressed.

1. Lodging a Complaint

Customers can submit their grievances through any of the following channels:

  • Email: jignsid@gmail.com

  • Phone/WhatsApp Support: +91-8511700709 (Mon–Sat, 10:00 AM – 7:00 PM IST)

  • Contact Form: Available on www.jignsid.com/contact

Please include the following details for faster resolution:

  • Order ID / Transaction ID

  • Full Name & Contact Details

  • Description of the issue with supporting evidence (if any)

2. Response & Resolution Timeline

  • Acknowledgement: Every complaint will be acknowledged within 48 hours of receipt.

  • Resolution: We aim to resolve all grievances within 7 working days of acknowledgment. Complex cases may take up to 15 working days, in which case the customer will be informed of the delay.

  • Updates: Customers will be kept informed about the status of their complaint via email/phone.

3. Fair Redressal Commitment

  • All grievances will be handled fairly, transparently, and without bias.

  • Refunds/returns/exchanges, if applicable, will be processed in accordance with our Refund & Exchange Policy.

  • jignsid.com is committed to abiding by all applicable laws, including Consumer Protection (E-Commerce) Rules, 2020.

  • 🌱 The Spark Behind the Steps

    Two founders — Siddharth Senjaliya and Jigar Gajera — shared one dream: to design footwear that blends beauty, comfort, and craftsmanship.
    That spark became Jig & Sid, a celebration of women who walk with purpose, confidence, and grace.

  • 💫 The Soul of Our Brand

    At Jig & Sid, we believe in the power of handcrafted elegance.Our brand stands for artistry with authenticity — footwear that tells a story of Indian heritage, modern design, and everyday comfort.

  • 💡 The Vision We Walk Toward

    Our vision is to redefine handmade footwear for today’s woman — where luxury meets comfort, and tradition meets trend.
    Every pair is an artistic expression, made to inspire confidence in every step.

  • 🧵 Crafted with Heart, Built to Last

    Each Jig & Sid creation is handcrafted by skilled artisans using premium materials.
    Every detail — from stitching to cushioning — reflects our promise of quality, durability, and lightweight comfort.

  • 👡 Our Creations, Your Style

    Explore our world of embroidered wedges, festive heels, and minimal slides — a perfect fusion of heritage and contemporary design.
    Every pair complements your individuality, outfit, and occasion.

  • 💖 Why We Keep Creating

    We design not just footwear, but experiences.
    To empower women, support local craftsmanship, and celebrate Indian artistry through modern fashion — that’s what keeps us inspired.

  • 🌟 The Journey So Far

    From a small dream shared by two friends, Jig & Sid has become a trusted name in handcrafted women’s footwear, loved for comfort, elegance, and quality.
    And this is only the beginning — the journey continues with every step you take.